Terms and conditions

1. Who we are

Needolo is operated by Needolo. You can write to us at any time at the platform's contact address.

2. What Needolo is

Needolo is a platform where people and businesses post listings and find each other: products for sale, local and online services, requests, rentals and jobs.

We provide the meeting place. Except for online services paid through the platform (section 6), we are not a party to agreements between users and we do not sell, rent or provide anything shown in listings.

3. Your account

• You must be at least 18 years old to create an account.
• Your account details must be real. One person may have one account; a business may have its own account.
• You are responsible for your password and for everything done from your account. If you suspect someone knows your password, change it immediately and let us know.
• You can delete your account at any time from Account → My data. While you have money held in an online order, deletion waits until the order is finished.

4. Listings

You alone are responsible for what you post: the text, photos, price, and the fact that you have the right to sell, rent or offer what the listing shows. Listings expire after 30 days and can be renewed for free.

You may not post:

• products or services prohibited by law: drugs, unlicensed weapons and ammunition, counterfeit or stolen goods, fake documents, protected animals;
• adult or violent content, or content inciting hatred or discrimination;
• fake, misleading or duplicate listings, or listings that do not match reality;
• jobs that ask candidates to pay to be hired, pyramid schemes, or "work from home" offers with a sign-up fee;
• discriminatory job ads (by sex, age, ethnicity, religion and so on), except where the law allows it;
• other people's personal data without their consent;
• spam, deceptive links, or attempts to move payment for online services off the platform.

5. Products, rentals, local services and jobs

For these, money does not pass through Needolo. Buyer and seller, renter and owner, client and provider, employer and candidate agree directly on price, payment, handover, delivery, warranty or employment contract.

Needolo does not provide delivery, returns, warranties or refunds for these agreements and does not inspect the products or services. When the seller is a business, the buyer has all consumer protection rights against that business.

Our safety advice: see the item before paying, do not send deposits to strangers, and never pay to be hired.

6. Online services paid through the platform

For online services, the client can pay through Needolo by card, via the payment processor Stripe. Card details never reach us.

The money is held until the client accepts the delivery. If the client does not respond within 5 days of delivery, the money is released to the provider automatically. The client may ask for revisions within the agreed scope.

We keep a commission of 10% of each order, shown to the provider before the order.

If there is a disagreement, either party can open a dispute. An administrator compares what was ordered with what was delivered, reads the conversation and decides: payment to the provider or a refund to the client's card. The decision does not prevent users from going to court.

For the money protection to work, payment for online services started on the platform must not be moved off it (bank transfer, Revolut, crypto). If you do, you lose the protection and your account may be suspended.

7. Paid options

Listing promotion, the Pro account and verification are charged at the prices shown on the site at the time of purchase. They are digital services that start right after payment: by buying them, you agree to their immediate start and acknowledge that you lose the 14-day right of withdrawal once they have started. The Pro account is paid monthly and does not renew without a new payment.

If we remove a promoted listing because it breaks these terms, the promotion is not refunded.

8. Reviews

Reviews can only be left after an order paid and completed through the platform, one from each side. They must be honest and concern only that order. We do not publish reviews that were bought or written in exchange for a benefit, and we may remove reviews that break these terms.

9. Messages

Conversations are private between the two participants. To protect users from scams, the platform automatically shows a warning when a message seems to ask for payment off the platform. Administrators read a conversation only when it is reported or in a dispute.

10. Reporting and moderation

Anyone can report a listing or a user. We review reports and may keep the content, remove the listing, suspend the account temporarily or permanently, or delete the account, depending on how serious it is.

When we remove something or suspend an account, we tell you why. If you disagree, write to us at the platform's contact address and we will review the decision again.

11. What we are and are not responsible for

We work to keep the platform running well and without interruptions, but we cannot always guarantee it. We are not responsible for the quality, safety or legality of the products, services and jobs in listings, nor for what users promise each other, except for our obligations in section 6.

Nothing in these terms limits liability that cannot be limited by law, nor your rights as a consumer.

12. Rights to content

What you post stays yours. You give us the right, free of charge and for as long as the content is on the platform, to display it, resize it (photos) and show it in search results, including on Google. The platform's name, logo and code belong to the operator.

13. Changes to the terms

We may update these terms. The date of the last update is shown at the top. We announce important changes in advance, on the site or by email. If you do not agree with them, you can close your account.

14. Governing law and complaints

Romanian law applies. For any problem, please write to us first at the platform's contact address; we try to settle everything amicably. As a consumer, you can also contact the National Authority for Consumer Protection (anpc.ro) or the competent courts.